Privacy Policy

Last updated: January 2026

At LeadKong, we attach great importance to the protection of your personal data. This privacy policy explains how we collect, use and protect your information.

1. Data Controller

LeadKong SAS
123 Avenue de l'Innovation
75008 Paris, France
Email: privacy@leadkong.com

2. Data Collected

2.1 Data you provide to us

  • Account information: name, email address, password
  • Billing information: address, payment information
  • Communications: messages exchanged with our support team
  • Content: data entered in your chatbots (questions, answers, FAQ)

2.2 Automatically collected data

  • Connection data: IP address, browser type, operating system
  • Usage data: pages visited, features used, time spent
  • Cookies: see our cookie policy below

2.3 Chatbot conversation data

Conversations between your visitors and your chatbots are stored to:

  • Enable continuous AI improvement
  • Provide statistics and analytics
  • Ensure proper service operation

3. Purposes of Processing

We use your data to:

  • Provide and improve our services
  • Manage your account and subscription
  • Send you important communications (invoices, updates)
  • Ensure the security of our platform
  • Respond to your support requests
  • With your consent, send you newsletters

4. Legal Basis

Our processing is based on:

  • Contract performance: to provide our services
  • Legitimate interest: to improve our services and ensure security
  • Consent: for marketing communications
  • Legal obligation: for billing data

5. Data Sharing

We never sell your data. We may share it with:

  • Our subcontractors: hosting (Hostinger), payment (Stripe), emailing
  • Authorities: if required by law
  • In case of merger/acquisition: with prior notice

6. International Transfers

Some of our subcontractors are located outside the EU. In this case, we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield).

7. Data Retention

  • Account data: duration of business relationship + 3 years
  • Billing data: 10 years (legal requirement)
  • Chatbot conversations: 12 months (configurable)
  • Connection logs: 12 months

8. Your Rights

In accordance with GDPR, you have the following rights:

  • Access: obtain a copy of your data
  • Rectification: correct inaccurate data
  • Erasure: delete your data
  • Portability: retrieve your data in a structured format
  • Objection: object to certain processing
  • Restriction: limit the processing of your data
To exercise your rights: privacy@leadkong.com

You can also file a complaint with your local data protection authority.

9. Cookies

We use cookies for:

  • Essential cookies: site operation (authentication, security)
  • Analytics cookies: understand site usage (with your consent)
  • Marketing cookies: personalize advertising (with your consent)
You can manage your cookie preferences at any time via our cookie banner.

10. Security

We implement appropriate technical and organizational measures:

  • Data encryption in transit (HTTPS/TLS)
  • Password encryption (bcrypt)
  • Restricted access to personal data
  • Regular backups
  • Security monitoring and alerts

11. Changes

We may update this policy. In case of substantial changes, we will inform you by email or via our platform.

12. Contact

For any questions regarding this policy:

LeadKong - Data Protection
Email: privacy@leadkong.com


This policy complies with the General Data Protection Regulation (GDPR).